Privacy Policy

Last updated: August 10, 2026

01Introduction

This Privacy Policy describes how Intellivex LTD ("Intellivex", "Company", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you access or use our websites, mobile applications, products, features, and related services (collectively, the "Services").

Registered Address

Intellivex LTD

50 Essex Street

London

WC2R 3JF

United Kingdom

Contact Information

Email: [email protected]

Phone: +44 (7520) 680012

We handle personal information fairly, responsibly, securely, and transparently, in line with applicable privacy and data protection laws.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

02Information We Collect

The information we collect depends on how you access, interact with, and use the Services.

a. Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Billing or payment-related information
Information submitted through contact forms, support requests, surveys, or other communications

b. Technical and Usage Information

When you access or interact with the Services, certain technical and usage information may be collected automatically, including:

IP address
Browser type and version
Device identifiers
Device type or model
Operating system and version
Language and regional preferences
Pages, screens, or features accessed
Interactions with the Services
Date and time of access
Duration of sessions
Crash reports, logs, and diagnostic information

c. Communication Information

If you communicate with us, we may collect and retain information associated with those communications, including:

Email correspondence
Customer support requests
Messages submitted through forms
Communications sent through available support or chat systems

d. Cookies and Similar Technologies

We may use cookies, software development kits (SDKs), analytics technologies, and other similar tools to operate the Services, maintain security, understand usage, improve performance, and enhance the user experience.

Further information regarding these technologies is provided in Section 9.

03How We Use Information

We may use the information we collect for the following purposes.

a. Providing and Operating the Services

We may process information to:

Provide, operate, and maintain the Services
Make features and functionality available to users
Process requests and user interactions
Respond to questions and customer support inquiries
Deliver requested services, information, or functionality

b. Improving and Developing the Services

Information may be used to:

Evaluate the performance and reliability of the Services
Understand how users interact with our products and features
Identify and resolve technical problems
Improve functionality and usability
Develop and optimize existing or future features
Maintain and improve security

c. Communications

We may use contact information to:

Respond to inquiries
Provide customer support
Send important operational or administrative communications
Provide information concerning changes to our Services, policies, or terms
Respond to feedback or requests

d. Security, Fraud Prevention, and Legal Compliance

We may process information where reasonably necessary to:

Detect and prevent fraudulent or abusive activity
Identify unauthorized access or security incidents
Investigate suspected violations of our policies
Protect our users, Company, Services, property, and legal rights
Enforce applicable Terms of Use or other agreements
Satisfy applicable legal, regulatory, and compliance obligations

e. Marketing and Promotional Communications

Where permitted by applicable law, or where we have obtained the necessary consent, we may use contact information to provide product news, announcements, promotional messages, or information about our Services.

You may withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the relevant communication or by contacting us.

04Legal Bases for Processing

Where applicable data protection legislation requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Your consent
Performance of a contract with you or steps taken at your request before entering into a contract
Our legitimate interests or those of a third party, provided those interests are not overridden by your applicable rights and freedoms
Compliance with legal or regulatory obligations

The particular legal basis may depend on the type of information involved, the relevant processing activity, and your jurisdiction.

05Disclosure and Sharing of Information

We do not sell personal information.

We may, however, disclose or share personal information in the circumstances described below.

a. Service Providers

We may engage third-party companies and service providers to perform functions on our behalf, including:

Hosting and infrastructure services
Cloud storage and computing
Analytics and diagnostics
Customer support services
Payment processing
Security and fraud prevention
Technical and operational support

Such providers may process information only as necessary to provide their services to us and subject to appropriate contractual, confidentiality, privacy, and security obligations where required.

b. Payment Processing

Purchases may be processed through third-party payment providers, including providers such as Stripe where applicable.

We do not directly store complete payment card details when payments are handled entirely by a third-party payment processor.

Payment transactions processed by third parties are also governed by the applicable provider's terms, policies, and privacy practices.

c. Legal and Regulatory Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to:

Comply with applicable laws or regulations
Comply with a court order, subpoena, or other lawful legal process
Respond to legitimate requests from governmental or regulatory authorities
Establish, exercise, or defend legal claims
Protect the rights, property, safety, or security of the Company, our users, or others
Detect, investigate, or prevent fraud, misuse, or unlawful activity

d. Corporate and Business Transactions

If Intellivex LTD participates in a merger, acquisition, financing, restructuring, reorganization, sale of assets, insolvency proceeding, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

e. With Your Authorization

We may disclose information to other parties when you specifically request, authorize, or consent to such disclosure.

06Data Retention

We retain personal information only for the period reasonably necessary to fulfill the purposes for which it was collected or otherwise processed.

When determining appropriate retention periods, we may consider:

The purpose for which the information was collected
The nature and sensitivity of the information
Operational and business requirements
Applicable contractual requirements
Legal, regulatory, accounting, and tax obligations
The need to resolve disputes
The need to establish or defend legal claims
The enforcement of agreements and policies

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.

07Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the Services and information involved, these measures may include:

Secure data storage practices
Access controls and authentication mechanisms
Encryption during transmission where appropriate
Security monitoring and logging
Measures intended to prevent unauthorized access or misuse

However, no electronic transmission, network, system, or storage technology can be guaranteed to provide absolute security. Accordingly, we cannot guarantee that personal information will always remain completely secure.

08Your Privacy Rights

Depending on your location and applicable privacy legislation, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of your personal information in certain circumstances
Request restriction of certain processing activities
Object to certain types of processing
Withdraw consent where processing relies on your consent
Request portability of certain personal information
Lodge a complaint with an appropriate data protection authority where applicable

To submit a privacy-related request, please contact us at:

[email protected]

For certain requests, we may need to verify your identity before responding. This helps us protect personal information from unauthorized disclosure or modification.

Your rights may be subject to limitations and exceptions under applicable law.

09Cookies and Tracking Technologies

Our Services may use cookies and similar technologies to provide functionality, maintain security, remember preferences, analyze usage, and improve the overall user experience.

Depending on the Services you use, these technologies may include the following categories.

Essential Technologies

These technologies may be required for core functionality, security, authentication, session management, or other necessary operations.

Analytics Technologies

Analytics technologies may help us understand how users interact with the Services, evaluate performance, diagnose problems, and improve our products.

Functional Technologies

Functional technologies may be used to remember user choices, settings, preferences, or other information that improves the experience of using the Services.

Where required by applicable law, non-essential cookies or similar technologies will be used based on appropriate consent or another permitted legal basis.

You may be able to manage cookies through your browser, device, or applicable consent settings. Blocking or disabling certain technologies may affect the availability or functionality of some parts of the Services.

10International Data Transfers

Because our Services, service providers, and technical infrastructure may operate in multiple jurisdictions, personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

These countries may have privacy and data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards intended to protect personal information transferred internationally. Such safeguards may include contractual protections or other legally recognized transfer mechanisms.

11Children's Privacy

Our Services are not intended for children under the age of 13 or any higher minimum age required by applicable law in the relevant jurisdiction.

We do not knowingly collect personal information from children in circumstances where parental or guardian authorization is legally required and has not been obtained.

If we become aware that personal information belonging to a child has been collected in violation of applicable requirements, we will take reasonable steps to delete or otherwise appropriately handle that information.

Parents or legal guardians who believe that a child has provided personal information to us improperly may contact us using the contact details provided in this Privacy Policy.

12Third-Party Services and Links

The Services may contain links to or integrations with websites, applications, platforms, products, or services operated by third parties.

Third-party services operate independently from Intellivex LTD and may collect or process information according to their own terms and privacy policies.

We are not responsible for the privacy practices, security practices, content, or policies of third-party services.

We encourage users to review the applicable privacy policies before providing personal information to or interacting with third-party services.

13Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our Services, business practices, technologies, legal requirements, or regulatory obligations.

When this Privacy Policy is updated, we will revise the "Last updated" date displayed at the beginning of the Policy.

Where required by applicable law, we may provide additional notice or request consent before material changes become effective.

We encourage users to review this Privacy Policy periodically to remain informed about how we handle personal information.

14Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, you may contact us using the following details: