Refund Policy

This Refund Policy describes the circumstances in which Intellivex LTD ("Intellivex", "Company", "we", "us", or "our") may provide refunds in connection with purchases or other payments made through our websites, mobile applications, products, and related services (collectively, the "Services").

Intellivex LTD

50 Essex Street

London

WC2R 3JF

United Kingdom

Email: [email protected]

Phone: +44 (7520) 680012

We handle refund requests fairly and reasonably, in line with this Refund Policy, applicable consumer protection laws, and the rules and procedures of the payment platforms or providers through which a transaction was completed.

Nothing in this Refund Policy is intended to exclude, restrict, or otherwise affect any consumer rights that cannot lawfully be excluded or limited.

Whether a purchase is eligible for a refund depends on the circumstances of the transaction, the payment method used, applicable law, and, where relevant, the policies of the applicable third-party payment provider.

A refund request may be considered where:

Each request may be reviewed individually.

Submitting a refund request does not automatically guarantee that a refund will be issued, except where the user has a mandatory legal right to receive one.

Subject to applicable consumer protection laws, refund requests may generally be declined where:

These limitations do not override any statutory refund, withdrawal, cancellation, or other consumer rights available under applicable law.

For transactions that are eligible to be reviewed directly by Intellivex LTD, you may submit a refund request by contacting our support team:

Email: [email protected]

Phone: +44 (7520) 680012

To help us identify and review your request, please provide relevant information such as:

Please do not send complete payment card numbers or other unnecessary sensitive financial information.

We may request additional information when reasonably necessary to verify the transaction, investigate the reported issue, or determine whether the request qualifies for a refund.

Refund requests submitted directly to Intellivex LTD are evaluated individually based on the circumstances of the transaction.

As part of our review, we may:

Where permitted by law, we reserve the right to approve or decline a refund request based on the circumstances and available information.

Any discretionary decision made under this Policy does not limit rights or remedies that a consumer may have under applicable law.

When a refund is approved by Intellivex LTD, it will generally be returned through the original payment method used for the transaction where technically and legally possible.

Refund processing times depend on the payment method, financial institution, payment provider, and other factors outside our direct control.

After a refund has been authorized, it may typically take approximately 5 to 14 business days for the funds to appear, although actual processing times may be shorter or longer.

Transactions handled by Stripe, banks, card issuers, or other third parties may be subject to their own processing schedules.

Certain taxes, currency conversion differences, bank charges, or third-party fees may not be refundable where permitted by applicable law.

If you believe that a charge is incorrect or that there is a problem with a transaction, we encourage you to contact us or the applicable payment provider so that the matter can be reviewed.

Where permitted by law, fraudulent, abusive, or intentionally misleading payment disputes or refund claims may result in appropriate measures, which may include:

Nothing in this section prevents a user from exercising legitimate rights to dispute a transaction through their bank, card issuer, payment provider, or other legally available mechanism.

Payments may be processed by independent third parties, including financial institutions, payment processors, and other authorized providers.

Where a transaction is controlled by a third-party provider, that provider may determine:

Intellivex LTD is not responsible for processing delays, technical failures, or decisions made independently by third-party payment providers where those matters are outside our reasonable control.

To the extent permitted by applicable law, Intellivex LTD is not responsible for refund-related issues resulting primarily from circumstances outside our reasonable control, including:

Nothing in this Refund Policy excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

We may revise this Refund Policy from time to time to reflect changes to our Services, payment processes, business practices, legal requirements, or regulatory obligations.

When changes are made, the "Last updated" date at the beginning of this Policy will be revised accordingly.

Where required by applicable law, we may provide additional notice before material changes become effective.

Any changes to this Refund Policy will not reduce mandatory rights that apply to transactions under applicable consumer protection law.

If you have questions about this Refund Policy or need assistance with an eligible transaction, you may contact us at:

Intellivex LTD

50 Essex Street

London

WC2R 3JF

United Kingdom

Email: [email protected]

Phone: +44 (7520) 680012